Property Realm is a great tool where tenants are able to ask hundreds of questions about their tenancy, rent, maintenance requests, rights, a wide variety of policies and information about their property manager.

Google assist is always ready to help. Best of all, at the end of the conversation, Property Realm will notify the property manager via email with the conversation log included. Realm notifies your property manager of any action they need to take and all of the data is entered into our property management system.

Renters’ Assist equals “Happy Renters”. As tenants you will be able to have all the information you need in a fraction of the time, 24 hours a day 7 days a week on your mobile device in a natural and very easy way.

Start by saying:

"Hey Google, talk to Raine&Horne Concierge"

… then ask:

“When is my rent due?”

“How much do I owe?”

“Is my rent up to date?”

“When does my lease expire?”

“when can I give notice?”

“Can you send me the number for a Plumber?”

“I have a water leak”

“My toilet is always running”

“How much bond did I pay?”

“How can I get my bond back?”

“I have a burst pipe”

“I have an electrical emergency”

“My toilet is overflowing”

“Can you leave a message for my property manager?”

“When is my next inspection?

“My clothes line is broken”

“I need some steps fixed”

“The window won’t open”

“Can I get my rental ledger?”

“I need to prove my rental history”

“Can you leave a message for my property manager?”

… or SMS your question to: 0488 849 655 and get instant answers to your phone!

24/7 Support

24/7 Support for tenants is here with Raine&Horne. We ensure that our agency is in the best possible position to support our tenants with this industry-leading technology. 


Landlord satisfaction is a priority within the Raine&Horne team. Our landlord’s can now rest easy knowing the people who manage their biggest assest are supported by market-leading technology, resulting in reduced vacancy & happier long-term tenants. 


Owners are happy as they know their properties are being looked after at a quicker rate. Tenants are happy because their maintenance is complete.
Maureen Edwards
Property Manager
Having a Google Home do some of the property management work adds value to the tenant. It takes away time spent by their property manager and streamlines the whole process.
Andre Bianchini
Leasing Consultant
Tenants are really accepting, really keen to give it a go, it just makes their lives so much easier. They just log all their issues on Google Home and don't have to come in and see us.
Cassie Holten
Property Officer

Talk to our New Client Care Team